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Members get access to the lore and can unlock exclusive benefits by collecting Aura Points.

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How to contact support

Mon–Fri: 9:00 AM–6:00 PM

Our team is also available to you outside of opening hours during new product releases.

Frequently Asked Questions

Member Account

Is an Eternal God account free?

Short answer: Yes! Creating an account with Eternal God only requires your email address. Membership is free of charge.
What are Aura Points and how do I get them?

Aura Points can be collected in various ways. For every purchase in the Eternal God shop, you receive Aura Points at a rate of 1€ = 7 Points.

However, Points can also be collected and accumulated through community events, lore interactions, and numerous planned future promotions without making any purchase.

Aura Points level up your member account and unlock numerous long-term benefits for you.
What are outstanding Aura Points?

To prevent abuse of the system, Aura Points from shop purchases are only finally credited to your account after the withdrawal period has expired.

This is to prevent users from artificially boosting themselves to a high level through a large order and then returning the order.

Therefore, you will see the Aura Points from your purchases as "pending" for up to 2 weeks after the purchase.
What levels are there and what are their benefits?

The Eternal God levels are not publicly displayed. You can only ever see the next level you can achieve. We are constantly expanding the system and will unlock more level benefits for you over time.
How can I increase my level and how long do I stay at a level?

Your level can only increase by collecting Aura Points. In your profile, you can see how many points are still needed for the next level.

Aura Points are awarded for life and do not expire. They are only removed if the original reason for receiving them is no longer valid. For example, if you receive 20 Aura Points for setting your favorite character and then remove this setting, the Aura Points will also disappear.
What should I do if I have problems with my Aura Points and/or Member Status?

If you have any questions or problems with your account, please feel free to contact our Support Crew at any time.

If there is a problem with your account, your level or your Aura points, please always contact the shop's support team directly via support@eternalgod.com or via WhatsApp at +49 1579 260 56 60

Unfortunately, we are currently unable to offer telephone support.

Please note that these messages go exclusively to the shop's support team and are not suitable for business or fan inquiries.

You will receive a response within 48 hours from Monday to Friday. During the drop, we are also available outside of support hours.

Please understand that we cannot provide support via our social channels.